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#339476 - 08/02/07 02:22 PM
harry winston repro
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NYattorney
Curious
Registered: 08/02/07
Posts: 2
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don't buy it w/a square stone (princess, ascher, flanders, etc) they cannot set it properly and then you end up w/an engagement ring that appears unproportioned and since nobody a btd responds to emails....ur stuck with a $2000 ring you won't wear.
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#339479 - 08/02/07 05:34 PM
Re: harry winston repro
[Re: Anozira]
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maliasmom
The Black Orlov
Registered: 05/14/06
Posts: 4319
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Here is what BTD states on their site:
Our return policy is applicable *world-wide*:
Purchases from BetterThanDiamond.com should always meet or exceed your expectations. However, if for any reason you are not satisfied, we are pleased to offer a fourteen (14) day return policy on all purchases.
To return or exchange (detailed exchange instructions are below) an item, please verify you understand our return policy conditions below and then simply:
1. Email us to inform us that you will be returning the item and to obtain your RMA number (RMA = return merchandise authorization). Ideally, we'd love to hear the reason for your return, but it is not required. However, it is required that you obtain an RMA or the return will not be processed.
*Please DO NOT call for an RMA. As we do not provide phone support, we do not check voicemail every day and your RMA will most likely be delayed if you ask for it by leaving a message on our voicemail system. All emails will answered within 2 business days.
2. Ensure you are returning all the original decorative packaging in *as new* and resell-able condition (i.e. normally the wood ring or earring box, the foam outer liner for the wood box, and the white cardboard outer box). Do not tape the outer white cardboard box! If any part of the gift box or its related packaging is not returned or damaged (including failing to return the foam liner or the white outer decorative box), we will have to charge you $15 for replacing the decorative box as we cannot re-use if either item is damaged or missing!
3. Secure your item and all of the original packing materials, including receipt, in a plainly wrapped cardboard box (the post office has these available if you do not).
4. Send the package via a traceable carrier so that you can track your package if necessary. BetterThanDiamond will not send email confirmation for packages received. For your protection, please insure the package for the full amount of the invoice plus shipping charges. BetterThanDiamond.com is not responsible for items lost or damaged while shipping.
*If you send your return via any form of USPS signature-required mail, please expect a one to two week delay in addition to the regular processing time for returns.
5. Clearly print your name and address on the outside of the package in the return area.
Mail the package to:
BetterThan.com
Attn: Returns/RMA# [your RMA number here]
18336 Redmond Fall City Road
Redmond, WA 98052
Please be careful: You should NOT write our full company name (BetterThanDiamond), jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.
Exchanging an item:
You can exchange an item as long as it is within the 14 day return period.
Please send the item to our return address following the return instructions above, replacing the line
attn: Returns/RMA #
with the line
attn: EXCHANGE.
No RMA number is required for exchanges, however, you must include your sales invoice in the package.
On the sales invoice, please circle the item you wish to exchange and write, in detail, what you would like to exchange it for.
An excellent way to ensure you have the correct details included is to add the new item to our online shopping cart and copy the item description from there. Any price difference will be charged to your credit card that was used for the original purchase.
NOTE: If you have moved, please make sure you include your new shipping address on your sales invoice and highlight it so that we can update our records and ship the exchange item correctly.
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Conditions of Return: Returns are simple, but are subject to certain rules:
Packages without a return authorization number clearly displayed on the outside of the package will not be accepted for refund.
The item MUST be received at BetterThanDiamond WITHIN FOURTEEN (14) DAYS from the date of receipt of the order (as verified by UPS) from BetterThanDiamond.com. Any items received after (14) fourteen days from the arrival date will not be accepted for refund.
Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to client negligence will not be accepted for refund. Worn goods as evidenced by micro-scratches, scratches, dirt, etc. will not be accepted.
For rings, the original BetterThanDiamond security tag must still be on the item in order for refunds to be processed. BetterThanDiamond will not process the refund otherwise.
Please ensure the decorative packaging for the jewelry item is returned in as-new, undamaged condition! If we cannot re-use the box (due to taping the outer white box together, failing to return the inner foam liner, outer white cardboard box, and/or the inner decorative box), then we will need to charge you $15 for the box.
We offer a full 100% refund on the price paid for all returns, with the exception of rings and orders containing multiple loose stones.
Important for completed rings: Because we customize our rings to your exact specifications (your exact ring size, prong style, choice of stone orientation, set high, set low, etc) there is a 10% restocking fee for all returned rings that have been shipped as ready-to-wear rings. Our goal is to deliver you the ring of your dreams, and to do that we allow you to customize your ring order to your specifications and our setters strive to complete your ring to Tiffany's quality. However, to do this at our current pricing requires that we charge restocking fees on returned rings due to unrecoverable labor costs and the near impossibility of matching returned rings (which we have been customized by you to your taste) to future customers. Returned rings must be torn down to their component parts, and the prong heads melted back down (prongs are non-reusable), which incurs further unrecoverable labor costs on our part. We must charge this restocking fee to partially offset our unrecoverable labor costs in order to continue to sell our rings at internet-direct pricing. The same 10% restocking fee applies to ring order cancellations if we have already started on your ring order.
_________________________
got bling?
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#363416 - 11/30/07 02:00 PM
Begging to differ.......
[Re: wench34]
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PaperHeart314
Craving
Registered: 08/18/07
Posts: 63
Loc: FlevoLand!
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I have a counterpoint to to the original poster's experience re: the Harry Winston Reproduction shank set with a Princess-cut stone:
I just received a HW repro set with a 3ct. Princess center. It's expertly crafted and beautifully proportioned. Even though the center stone is on the larger side, it is set beautifully into the shank with no proportion distortion. The corner prongs are even, the stone is set with precision and the basket is polished perfectly, even in minuscule corners where lesser jewelers usually "cheap out" and leave raggedly-looking unpolished metal, BTD's bench and setter did NOT cut any corners on quality.
The look is seamless and elegant and the setting compliments the center stone perfectly. I honestly have no idea what the original poster could possibly be talking about, I haven't seen a ring this well made anywhere, including some of the more high-end brick-and-mortar stores in town. In fact, the *only* other jeweler whose rings have prongs and basket this highly polished and well finished, was Tiffany & Co. I'm sharing a couple of photos:
Attachments
engagementring4012.jpg (78 downloads)
Description:
engagementring4007.jpg (47 downloads)
Description:
Edited by PaperHeart314 (11/30/07 02:01 PM)
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